Announcements

As part of our commitment to improving your experience, we will be conducting scheduled maintenance from 9 March 2026 (10:00 PM) to 10 March 2026 (4:00 PM).

During this period HelloSIM reload services will be temporarily unavailable.

Customers may continue to buy HelloSIM Reloads at Retail shops (7-Eleven, etc.) or via Online Banking

We apologise for any inconvenience caused and appreciate your patience. Thank you.

Dear Customer,

Starting 2 March 2026, Celcom vouchers and PINs are no longer accepted for HelloSIM reloads.

You can purchase HelloSIM reloads via:

• HelloSIM App

• Merchantrade Money App

• Merchantrade Branches

• 7-Eleven & grocery shops

• Online Banking & eWallet apps

We apologise for any inconvenience caused and thank you for your understanding.

Thank you for your understanding.